Salesforce · San Francisco, CA
- Served as the sole web producer for Sales Cloud + Service Cloud marketing — a 1:300 producer-to-stakeholder ratio across Product, Content, and Campaigns teams, maintaining 100% brand standards and WCAG accessibility compliance across two of Salesforce's highest-revenue product clouds.
- Led digital operations, UX strategy, and content governance across Salesforce.com; managed ongoing AEM content publishing workflows and tag management and conversion tracking for demand generation campaigns.
- Rebuilt the Desk.com product website on Drupal 8 — fully responsive, on-brand, and WCAG-compliant — as part of a lean M&A integration team; maintained OCMS product pages on salesforce.com.
- Drove SEO, performance optimization, and site security QA across all managed properties — treating compliance as a baseline, not a checkbox.
- Led UX optimization and user testing for forms and demo flows (2019–2020), improving conversion metrics through analytics-driven iteration; acted as institutional lead for web data privacy and CCPA compliance.
- Core technical contributor to Blog, Design Systems, and Accessibility programs (2016–2018); supervised and trained junior web producers and student assistants in digital best practices.
- Managed agency relationships, project scoping, and technical feasibility review in collaboration with IT and Marketing stakeholders.
Pesticide Action Network (PAN) · Oakland, CA
- Managed and developed panna.org and sister Drupal sites; maintained IA, accessibility, and content quality across a mission-critical advocacy platform.
- Ran online email campaigns via Salsa CRM; tracked and reported on performance using Google Analytics.
Mother Jones Magazine · San Francisco, CA
- Acted as visual web designer and front-end developer for motherjones.com — Drupal implementation, front-end feature development, and weekly site maintenance.
- Led design and development of editorial microsites; contributed to Social Media Strategy and SEO in collaboration with editors.
- Optimized delegated publishing workflows and front-end performance across a high-traffic news platform.
UCSF – Clinical & Translational Science Institute · San Francisco, CA
- Led information architecture and designed and built the first CTSI Drupal site (NIH-sponsored initiative); collaborated with PHP developers on UC systems integration.
- Produced Clinical Research Centers online resources; managed newsletter design and secondary site elements.
Public Library of Science (PLoS) · San Francisco, CA
- Managed weekly publication of five open-access scientific journals; supervised a team of two web production assistants.
- Defined guidelines for web style, accessibility, and coding standards; redesigned homepage and subpages.
TechSoup Global · San Francisco, CA
- Led QA for a major CMS migration; authored accessibility validation guidelines and created the CMS user manual; trained editorial staff.
Totality (acq. by Verizon) & Epicentric (acq. by Vignette) · San Francisco, CA
- Administered CRM systems (Salesforce.com, Goldmine) for 50–60-person sales organizations; owned reporting, forecasting, and cross-departmental operations — foundation for the analytical and stakeholder management skills applied throughout web career.